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What does "One True Ring" mean?

It represents the philosophy of "One Life, One True Love." Each ring is a testament to your unique, lifelong commitment, designed for the one promise that defines your forever.

How do I register our love story?

When you make your purchase, you will be invited to share the short story of your love on our dedicated "Love Stories" page, eternally commemorating the beginning of your forever.

How can I confirm my ring size?

We provide a free, printable ring sizer guide on our website. For the most accurate measurement, we recommend visiting a local jeweler. Please note, we offer one complimentary resizing service for all rings to ensure your perfect fit.

Can I modify or cancel my order?

You may modify or cancel your order within 1 hour of placement by contacting our customer service team directly.

What is the cost and time for shipping?

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We offer free standard shipping (7-12 business days) worldwide. Express shipping (3-5 business days) is available for a flat fee of $25.

Do you offer international shipping?

Yes, we ship globally. Any applicable customs duties or taxes are the responsibility of the recipient.

What is the purchase rule for One True Ring?

At One True Ring, we believe that an engagement ring is more than a gift—it is a question that shapes a lifetime. We do not impose a strict purchasing limit, but we sincerely encourage every customer to reflect deeply: this ring should represent a commitment to the person you truly wish to spend your life with. Please, choose with your heart, for a decision this profound is made only once.

What payment methods do you accept?

We accept all major credit cards, PayPal, and bank transfers to facilitate your thoughtful decision.

What is your return policy?

We offer a 30-day return policy for unworn items in their original condition. Custom-made or engraved items cannot be returned due to their personal nature.

How do I initiate a return or exchange?

Please contact our customer care team to begin the process. We will guide you through each step.

Is there a warranty?

Yes, we offer a Lifetime Warranty on all our rings against manufacturing defects. This commitment is our promise to guard the symbol of your promise.

What if the ring doesn't fit?

As part of our commitment to your forever, we provide a one-time complimentary resizing within the first year of purchase.

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