Privacy Policy
Last Updated: November 26, 2025
Introduction
OneTrueRing (hereinafter referred to as "OneTrueRing," "OTR," "we," or "the Company") is committed to respecting and protecting your privacy. This Privacy Policy (together with any privacy notices displayed on onetruering.com, "our Website," or otherwise provided to you) describes the information we collect, how we use it, with whom we share it, and the rights and choices you have regarding that information.
Our Privacy Policy applies to the information we collect through our stores, website, mail, email, telephone, online customer service, SMS, social media platforms, and any online services linked to onetruering.com. It also applies to other services we own, control, or provide through any channel (collectively, "our Services"). By using our Services or interacting with us offline, you acknowledge and consent to our collection of your information or the information you provide to us.
We recognize the importance of privacy and data protection, and therefore strictly comply with applicable laws and regulations, including the California Consumer Privacy Act (CCPA) in the United States and the European Union General Data Protection Regulation (GDPR). Please read the following carefully to understand our practices. If you do not agree with or accept this Privacy Policy, please discontinue using our Services. If you have any questions regarding this Privacy Policy, please contact us at [email protected].
Data Controller
In accordance with the GDPR, OneTrueRing and its affiliated companies act as the controller of your personal data. When you visit our Website, create an account, make a purchase, or use our Website and applications, your information will be controlled by OneTrueRing. If you are located in the European Union or the United Kingdom, you may contact our Data Protection Officer (DPO) using the following methods:
Email: [email protected]
We are committed to complying with the following data protection principles:
Lawfulness, Fairness, and Transparency: We process your personal data only where there is a lawful basis to do so and ensure that the processing is transparent.
Purpose Limitation: We collect personal data only for specific and legitimate purposes and do not process it in a manner incompatible with those purposes.
Data Minimization: We collect and process only the minimum amount of personal data necessary to achieve the stated purposes.
Accuracy: We ensure that your personal data is accurate and kept up to date.
Storage Limitation: We retain your personal data only for as long as is necessary to fulfill the purposes of processing.
Integrity and Confidentiality: We implement appropriate technical and organizational measures to ensure the security of your personal data.
How We Collect Information
We may collect personal information about users in various ways. For example, we may collect information you provide to us, information collected through your use of our Services, and information obtained from public sources or third parties.
We collect information you provide to us when you request or purchase products, services, or information; register with us (including when you link your profile on a third-party website or platform to your registration account); participate in public forums or other activities on our Website and applications; respond to guest surveys; visit our physical locations; call our customer service numbers; or otherwise interact with us using one or more devices.
We also collect information through various technologies, such as Cookies, Flash, tags, software development kits, application programming interfaces, and web beacons. This includes instances when you access our Website and applications using one or more devices, or when you use our applications on third-party websites or platforms.
What Information We Collect
The following summarizes the categories of personal user data we have collected during the past twelve (12) months:
Contact Data: Your first and last name, email address, mailing address, telephone number, and other similar contact details.
Profile Information: Details such as your interests, favorites, wish lists, ring size preferences, gender, age, marital status, and nationality.
Content Information: The content of messages you send to us, including feedback, product reviews, customer support inquiries, and social media posts.
Payment Information: Payment details, including your payment instrument number (e.g., credit card number or financing account details) and expiration date.
Usage Information: Information about your device, browser type, operating system, language, country, frequently visited areas of our Website, and access times.
Mobile Information: For mobile users, information such as mobile device ID, model and manufacturer, operating system, and location data.
How We Use Information
We collect and process personal information to provide Services to you for the purpose of fulfilling contractual obligations, and to ensure compliance with applicable laws, regulations, and other legal requirements. This includes:
Providing, processing, maintaining, and improving our Services.
Handling your questions or requests regarding our Services.
Conducting related promotional offers and rewards programs (with your consent, where required).
For internal purposes, such as data analysis, research, and the development of statistical information.
Storing and maintaining information for our business operations or to comply with our legal obligations.
Information We Share
We do not disclose your personal information except as described in this Privacy Policy. We do not sell your personal information. We may share information with third parties for service purposes, such as payment processors, fulfillment centers, and marketing services.
We may disclose your information if required to do so by law or legal process, or to prevent physical harm, financial loss, or fraud. If we sell or transfer our business, we may transfer personal information as part of that process.
Cookies and Other Technologies
We use Cookies and other tracking technologies to enhance the user experience, such as remembering your preferences and customizing ads. You may adjust your browser settings to block or manage Cookies.
Data Security
We use industry-standard measures to protect your personal information, including encryption and access controls, to prevent unauthorized access, disclosure, or destruction. However, no method of online transmission or storage is 100% secure.
Data Retention
We retain personal information for as long as necessary to fulfill the purposes of processing, comply with legal obligations, or resolve disputes.
Data Transfer
Your information may be transferred to and processed by OneTrueRing in the United States or other countries. We will ensure that appropriate safeguards are in place to protect your personal data.
Your Rights and Choices
You have certain rights regarding your personal data, including:
Right of Access: You can request access to the personal data we hold about you.
Right to Rectification: You can request correction of inaccurate data.
Right to Deletion: You can request the deletion of your personal information (subject to exceptions).
Right to Withdraw Consent: You can withdraw consent for data processing at any time.
To exercise these rights, please contact us at [email protected].
Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Effective Date."
Contact Us
If you have any questions about this Privacy Policy, please contact us at:
Email: [email protected]
